# Doesn't receive tokens using the exchange receiving address? Some exchanges do not support the transfer of contract addresses, so when you use an exchange's address as a receiving address, you will not be able to receive the token. The solution is to find the hash link of the swap and submit it to the exchange's customer service staff to deal with. **There will be a new prompt for receiving address in the new version of Transit swap, please take note.** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.transit.finance/start-to-use/faq/doesnt-receive-tokens-using-the-exchange-receiving-address.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.