Why are my swaps not credited?

First check whether the tokens are successfully transferred out. If the tokens are not transferred out due to problems such as out of gas, the swap will definitely not be credited.

If the tokens are successfully transferred, please check the swap details. The swap always follows the order as address 1--contract address--address 2, but there may be delays in this process. If it hasn't arrived for a long time, please contact our customer service or contact the exchange agent by yourself and provide the hash value or order number.

If users using the old Transit swap version do not enter the cross-chain receiving address, the system will use the origin address by default. This is a protection mechanism. In the new version, the receiving address is a required field, so if you encounter such problems, you can try to synchronize the wallet to the origin address to retrieve your assets.